General Conditions of Use

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the Website www.dulceslacartuja.com, of which German Torres (hereinafter the Company) with CIF 22533926K and address at Ptda. Santa Maria S/N 12410-Altura (Castellón) is the owner.
Through the Website, the Company provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, persons wishing to benefit from its services must have the status of "Client", which is acquired by completing the registration form and following the steps that the Company subsequently communicates via e-mail. All purchases made on this website are subject to the terms and conditions of sale set out in this document. The Company is exonerated from any liability for ignorance of the conditions of purchase, therefore, please read the document carefully.

Availability

The Company informs the Customer that the number of available units is kept up to date with warehouse stock and availability by our suppliers. The Company will do its best to satisfy all its Customers in the demand for the products. However, on occasions, and due to causes beyond the Company's control such as human error or incidents in the computer systems, it is possible that the quantity finally delivered by the supplier differs from the order placed by the Company to satisfy its Customers' orders. Should this occur, the Customer will be informed by e-mail of the incident and may request total or partial cancellation of the order. Partial cancellation of the order due to lack of availability does not entitle the Customer to cancellation of the entire order. If, as a result of this cancellation, the customer wishes to return the delivered product, he/she must follow the stipulations in the Return section.
For operational reasons such as maintenance, repair or upgrades to the Website, the service may be interrupted, and it may be necessary to change or suspend the availability of any content, products or services at any time and without notice.

Price

The prices published on the website are expressed in euros and include VAT. Purchases to be delivered in the Peninsula and the Balearic Islands as well as in the member states of the European Union will be subject to VAT.

Customer service

In order to provide you with the best possible service, we are open to any questions, comments and suggestions about our products and services. The best way to contact us is by e-mail or via the "Customer Service" button on the menu of this website. We will try to answer all questions as soon as possible.